Shipping policy
Shipping Policy – Novaurum
Thank you for choosing Novaurum. At Novaurum, we are committed to delivering quality home, kitchen, and lifestyle essentials safely and reliably to your door. Here’s everything you need to know about our shipping process.
Estimated Delivery Times
We currently ship to the following countries:
United States, Canada: 7–14 business days
Australia: 8–16 business days
United Kingdom: 7–14 business days
Business days exclude weekends and public holidays.
Order Processing
All orders are processed within 1–3 business days. During this time, your order is carefully prepared, quality-checked, and handed over to our shipping partners.
Once your order has shipped, you will receive a confirmation email with a tracking number.
Shipping Information
We work with trusted international fulfillment partners to ensure your order arrives safely and as smoothly as possible.
While most deliveries arrive within the estimated timeframe, occasional delays may occur due to:
- Customs processing
- Local carrier delays
- High seasonal demand
- Weather or unexpected logistics issues
We appreciate your patience and understanding.
Order Tracking
Once your order has been dispatched, you will receive a tracking link via email. You can use this link to monitor your shipment throughout the delivery process.
Incorrect Address / Delivery Issues
Please ensure your shipping information is accurate at checkout. Novaurum is not responsible for:
- Delays caused by incorrect or incomplete addresses
- Packages lost due to customer input errors
- Failed deliveries caused by unavailable recipients
If you notice a mistake in your shipping details, please contact us immediately at:
Need Assistance?
If you have any questions regarding your order, feel free to reach out:
Our team is here to help make your shopping experience smooth and stress-free.
Our Commitment
Your experience matters to us. At Novaurum, we strive to provide thoughtfully selected products and a reliable delivery experience you can trust — helping make everyday living feel easier, cleaner, and more refined.