Refund policy

Novaurum — Return & Refund Policy

We want you to love your purchase. Placing an order means you agree to the terms below, so please read carefully.

Return window
You have 30 days from the date of delivery to request a return. Requests made after 30 days cannot be accepted.

Conditions for a return
To be eligible, all of the following must be met:

• The item is unused, unworn, and in the same condition you received it.
• All original tags, labels, accessories, and free gifts are included.
• The item is in its original, undamaged packaging.
• The item has not been damaged, altered, washed, or soiled after delivery.
• You provide your order number and valid proof of purchase.

Returns that do not meet these conditions may be refused or issued only a partial refund at our discretion.

Return authorization required
You must contact us at support@novaurum.shop and receive a return authorization before sending anything back. Items returned without prior authorization will not be accepted or refunded.

Final sale — non-refundable
The following are final sale and cannot be returned or refunded:

• Items purchased during any sale, promotion, flash sale, seasonal discount, holiday event, or clearance.
• Items purchased using a discount code, coupon, or store credit.
• Gift cards.
• Personalized, custom, or made-to-order items.
• Personal care or hygiene items once opened or used.

(Genuinely faulty or damaged items are always covered — see "Damaged or defective items" below.)

Return shipping
Unless the item is defective or we shipped the wrong product, the customer is responsible for all return shipping costs, and original shipping charges are non-refundable. Please use a tracked shipping method — we are not responsible for return parcels lost or damaged in transit.

Damaged or defective items
Inspect your order on delivery. If your item is defective, damaged, or incorrect, contact us within 7 days of delivery at support@novaurum.shop with your order number and clear photos or a short video showing the issue. We will make it right with a replacement, partial refund, or full refund. Damage caused by misuse, accident, or normal wear after delivery is not covered.

Fraud and abuse
We reserve the right to refuse, limit, or cancel any return or refund where we detect signs of abuse or fraud, including but not limited to: excessive or repeated returns, "wardrobing" (using an item then returning it), false or exaggerated damage claims, returns of items not purchased from us, or any activity we reasonably believe to be fraudulent. Orders flagged as high-risk may be cancelled and refunded at our discretion before shipping.

Refunds
Once we receive and inspect your return, we'll notify you whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the funds. If more than 15 business days have passed since approval and you haven't received your refund, contact us at support@novaurum.shop.

Exchanges
The fastest way to get what you want is to return the eligible item and, once approved, place a new order for the item you want.

Please contact us before filing a dispute
If anything is wrong with your order, email us first at support@novaurum.shop — we resolve almost every issue quickly and directly. Opening a chargeback before contacting us only delays the outcome.

Your statutory rights
Nothing in this policy limits any non-excludable rights you may have under applicable consumer protection law.

Questions? Contact us any time at support@novaurum.shop.